Seminar FAQ’s

What is the booking process?
You will be able to make a booking online through the Baby Sense online shop https://www.babysense.co.za. Unfortunately no telephonic bookings will be allowed. You will need to have the following pieces of information ready:

  1. Which City seminar you would like to attend
  2. Which seminar or workshop you would like to attend
  3. How many people you would like to book for
  4. Contact information for all those who you are purchasing a ticket for

You can pay your ticket by credit card or EFT. EFT payments have to be made within 48 hours or your booking will unfortunately be automatically cancelled. Your booking will be secured when we receive your payment and your tickets will be e-mailed to you. If you have not received your ticket within 5 working days, please send a mail to orders@babysense.com.

Once you have received your tickets via email, you will need to print them out and bring them along to the seminar.

What is the cancellation, gift bag and give away policy?

Cancellation Policy

We understand that sometimes circumstances keep you from attending an event which you have signed up for.

  • If the cancellation occurs more than 30 days prior to the event a 30% cancellation fee will apply;
  • If the cancellation occurs less than 30 but more than 15 days prior to the event a 50% cancellation fee will apply;
  • If the cancellation occurs less than 15 days prior to the event a 100% cancellation fee will apply;

Notwithstanding the aforesaid, if you can provide us with suitable documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of unforeseen medical circumstances or hospitalisation, no cancellation fee will apply in respect of the cancellation of such person’s ticket and will be refunded in full.

Gift bag and giveaway policy

In order to receive a gift bag or be entered to win a giveaway or raffle prize, you must be in attendance at the said event. Additionally, you must be present to win any giveaways, promotional items or raffle prizes. If you are not present, there will be a re-draw and you will forfeit your winnings. You must present your confirmation ticket at the event. We will not be able to save any gift bags.

Will there be parking at the seminar venue?
Please click here for maps and parking info for the venues:
Port Elizabeth
Durban
Cape Town
Johannesburg
May we bring our babies/children to the seminar?
It is advisable to not bring your baby along to ensure you get the maximum benefit of the day and relax and have the opportunity to chat to other moms and our sponsors about your baby’s journey and your specific questions. If you are not able to leave your baby at home, please note that moms with babies under six months are welcome to bring them with. Unfortunately we will not be able to accommodate older babies. As babies can be a distraction to other moms throughout the duration of the talks, you will be kindly asked to take your baby outside should this occur.

There will be a nappy changing facility as well as a facility for you to be able to breast-feed your baby inside the seminar room that will be cordoned off for more privacy.

What food and drink will be served?
Each seminar session will have a tea and coffee break, however, should you be attending more than one seminar or workshop and would like lunch between the sessions you will be able to enjoy a meal from the hotel restaurants. Any meals and refreshments purchased from the hotel restaurants will be for your own account.

To ensure that you can be accommodated during our lunch break or before/after your respective Seminar Session, please reserve a table in advance at the hotel restaurants. Kindly note that the venues all have strict polices on no food being allowed to be brought onto the premises, but a healthy snack such as a packet of nuts to keep the hunger pains away will be accommodated.

Do we need to bring the ticket to the seminar?
Yes, you will need to bring the ticket with you to the seminar. Please would you ensure that you print the ticket beforehand and that you have it ready to show the registration staff on your arrival? Your ticket will have a unique ticket number and identifies you as an authorized guest to the Johnson’s Baby Sense Seminar.
When is the booking cut-off date?
Unless the seminar venue is sold out, you will be able to purchase tickets up to the close of business on the Thursday of the week of the seminar. Please try and book as early as possible as venues do book out due to limited amount of tickets and Baby Sense cannot accommodate additional guests above the capacity limit. Please refer to the Baby Sense online shop to check if the seminar is still available.
Do husbands attend the seminars?
Yes, husbands do attend the seminars. The seminars are not strictly suited for mothers and mothers to be. The Baby Sense seminars serve as a valuable information source for both parents and parents to be. Should your husband wish to attend, please purchase a ticket for him too.
Can I pay for the ticket with cash on the day?
Unfortunately tickets can only be bought through the Baby Sense online shop https://www.babysense.co.za.
Which seminar is more appropriate for me?
In the Newborn & Birth Seminar (08h30 – 12h00), our experts will equip moms-to-be with everything they need to know about baby’s transition from womb to world, the golden hour straight after birth as well as newborn basics.

The Baby Seminar (13h30 to 17h00) is aimed at parents with babies up to 12 months of age and will include information on stimulating your baby, gentle sleep solutions and what it takes to be a brave mom.

The Johnson’s Baby Massage Workshop is a practical demonstration on techniques for massaging your new baby.

Will the exhibitors be selling their products?
Exhibitors will be showcasing as well as some selling their products on the day of the seminar. If a particular exhibitor is not selling their product, they will take your contact details on the day so that they may follow up with you after the day of the seminar about the purchase of their product or service. Preferably bring cash to the seminar so that you may purchase products should you want to. Specific exhibitors will have a credit card machine for your convenience however; it cannot be guaranteed that all exhibitors will do so.